Frequently asked questions

Not for the Free plan — it never requires a card. Paid plans start with a 14-day free trial: you add your card at signup but nothing is charged today. We email you a reminder 3 days before the trial expires, and your card is only charged for your chosen plan on the 14th day — cancel before then and you pay nothing.

Yes. Every paid plan has a Buy Now option — your subscription starts immediately, protected by the 30-day money-back guarantee.

A 100% money-back guarantee applies to your first payment on any paid plan, requested within 30 calendar days of that payment. Payment gateway and administrative fees totalling 4.97% are deducted, and the balance is refunded to the card you paid with within up to 30 working days. Renewals and recurring payments are not eligible, and there are no prorated refunds for cancelling mid-term — your account stays active until the end of the period you paid for.

The listed price is per client per year on annual billing. Monthly billing is 20% higher; prepay 2 years and save 25%; prepay 3 years and save 50%.

Pay per client entity, in Singapore dollars: your first 5 clients are free forever, then Standard is S$12 and Pro is S$22 per client per year, bought in lots of 5 with a 25-client minimum on paid plans. Dormant companies are never counted.

5-client packs (S$15/mo), WhatsApp AI Employee (S$27/mo), white labelling (S$49/mo), stackable packs of 250 extra AI credits (S$5/mo each), and file storage from 10 GB (S$3.98/mo) to 1 TB (S$39.98/mo).

Sally (AI sales chat for your website and ad pages), Cindy (AI support chat with manager handover), Wally (WhatsApp AI for sales and support) and Anna (AI business analyst). AI Live Chat, Voice and Anna are included in every plan and run on monthly AI credits.

Ask her business questions — like how to improve revenue 10% next quarter — and she analyses your paying clients and recommends what each could buy next. Or give instructions: draft a board resolution, refine it conversationally, or create and assign a task to a colleague — by text or voice. Rolling out module by module, starting with Documents.

Yes. AI-powered anti-money-laundering checks run automatically; the AI flags anomalies and notifies your administrator to verify. SingPass verification, manual or AI KYC and CDD review reminders complete the compliance toolkit.

An AI feature (Beta) that monitors every staff member's daily workload, reports to managers, and recommends the best-suited colleague when someone is overloaded or on leave — detecting leave from email conversations with no integrations required.

A Beta feature for team and individual revenue targets, portfolio monitoring, upsell/cross-sell visibility per client, and an optional company-wide leaderboard.

LinkedIn, Instagram and Facebook — direct messages and comments on your posts flow into one AI inbox with auto-reply automations and human handover.

Upload an entity's business profile, or a spreadsheet of your whole client base, and OneCosec creates every entity and officer automatically.

Yes. When a job request arrives by email, OneCosec reads it, auto-assigns it to the right staff member (by ability or round-robin) and notifies the manager.

You can sign up and try OneCosec with full capability for 14 days, after which you can subscribe to a pricing plan that fits your practice. Your first 5 clients are free forever.

If 14 days are not enough to fully explore the system, we're happy to extend your trial — contact our sales team through the support page.

Absolutely. While we'd hate to see you go, you can cancel your subscription at any time. There is no minimum subscription period.

Yes. Your data is protected with a high level of security, and our technical team continuously runs vulnerability scans and tests. Data is transmitted using SSL encryption and stored on secure servers.

Support is available 12 hours a day, Monday to Friday (closed on weekends and public holidays), via email and support ticket.

CRM with contacts and leads, entity management, KYC and CDD with SingPass verification, documents with templates and OCR, eSignature, eLetterbox, workspaces with pipelines and projects, calendar and reminders, email inbox with smart emailer, client portal with enquiry chat, and accounts covering quotations, invoices, payments, receipts, SOA and ageing reports.

No. Dormant companies are not counted towards the client (entity) limit of your plan.

Yes. White labelling is available as an add-on at $49 per month, so the platform carries your firm's branding.

Yes. OneCosec imports ACRA BizFile profiles using OCR/AI and supports SingPass identity verification for KYC in Singapore.

No. The system is simple and doesn't require technical training. Contacts and clients can be imported via spreadsheets, and onboarding videos plus a help manual guide you whenever you need it.

EzPzeHub is a standalone brand. You resell access while maintaining your client relationship.

Yes. You decide how much to charge your clients.

No. Your clients only see and use EzPzeHub.

You manage first-level client support. Our team supports the platform.

No. Your discount is applied only for a one-time purchase. If you upgrade or downgrade your account you will not be eligible for further discounts.